Terms and Conditions (valid from 1st May 2022)
All bookings taken by Snow Retreat Ltd are subject to the following Terms and Conditions and together with the general information contained within the website, www.snowretreat.co.uk, make up the basis of your contract with Snow Retreat Ltd. Please read our Terms and Conditions carefully.
Snow Retreat Ltd is registered in England and Wales with its registered office at Crundalls Farmhouse, Gedges Hill, Matfield, Tonbridge, Kent, TN12 7EA (company number 05941928).
Snow Retreat Ltd can be contacted by telephone on 0044 1892 882460 or 0033 642832598 or by email to info@snowretreat.co.uk.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Snow Retreat Limited.
"Party leader" means the person whose account on the booking system, MySnowRetreat, is used to make the booking. The party leader, is responsible, on behalf of all persons named on the booking, for all matters relating to the booking including payments, changes, amendments and cancellations. The party leader is responsible for distributing all information about the accommodation to all persons on the booking and informing Snow Retreat about all party details. The party leader must be at least 18 years old.
If we have to contact you we will do so by the email or telephone number of the party leader that is provided to us on the MySnowRetreat booking system.
Snow Retreat Ltd sells chalet accommodation and related services, which do not form a package holiday, thus you are not covered by the package travel and linked arrangements regulations 2018.
Prices
All prices are accurate on the date published. We reserve the right to change the price of unsold accommodation, prices can go up or down.
Prices are shown for sole occupancy of the chalet with guest numbers up to a specified amount.
The price does not vary for guest numbers below the maximum occupancy. Where chalets allow additional occupancy, a supplement will be added.
All children up to 13 years old, declared on the MySnowRetreat booking system prior to 8 weeks before the arrival date will receive a £50 discount per child off the chalet price.
Infants under 3 years old sleeping in a travel cot, in a fully occupied chalet, are charged at £80 per week. Please note that this option is only available in certain rooms.
Ages applicable are relevant to the date of departure from the booked accommodation. Passports may be asked to be shown to us as proof of age.
After booking, we reserve the right to apply a charge if the currency exchange rate used to calculate your booking price changes significantly from the date your contract started with us. We will absorb and you will not be charged for the first 2% of any increase and no charge will be more than 10% of your total booking cost. There will be no change to the price of your confirmed booking within 28 days prior to your arrival.
The accommodation provided by us for your party is only for the use of you and your party, subletting or sharing is prohibited.
Booking process
The contract between us and you will start on the date the deposit is received by us.
Payment of the deposit implies acceptance of the Terms and Conditions. A copy of these are required to be physically or digitally signed by the party leader, for each booking and on behalf of all the people on the booking, either prior to the deposit being made or within 48 hours of the deposit being paid.
At time of booking, a deposit of 30% of the total cost of your accommodation booking is required, with the full payment due eight weeks before your arrival date. Failure to make payment eight weeks before arrival will be treated as a cancellation. Any costs incurred by us will be covered by the person making the booking.
If a booking is made less than eight weeks prior to the arrival date, full payment must be paid within 48 hours of a provisional booking being made on MySnowRetreat.
Insurance
Comprehensive travel insurance is essential. It is a condition of your booking with us that you are adequately insured, including infants and children. The policy must cover the period from the date of booking to the last day of your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. No liability will be accepted for any client without adequate travel insurance.
Travel insurance must cover (but not is limited to):
Documentation
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
Lift passes
The accommodation price is dependent on us purchasing lift passes on behalf of all skiers and snowboarders (with the exception of non-skiers and beginners solely using the nursery slope). We publish an offer price dependent on this purchase or a £30 per person supplement will be due (with the exception of non-skiers).
Lift passes are required to be ordered prior to your holiday through the MySnowRetreat booking system. Lift passes are governed by the conditions set out by the issuing lift pass company, Societe des Trois Vallees and the contract for the use of the lift systems is between you and Societe des Trois Vallees. The price of lift passes will be in Euros and at the advertised face value set by the Societe des Trois Vallees .
Special requests
If you have any special requests you must inform us in writing at time of booking.
Dietary requirements must be confirmed to us at least 15 days prior to the holiday commencing through our the My Snow Retreat booking system. Special dietary requirements can be catered for, however this requires us to buy specialised products at a higher cost. For this reason there is a set surcharge for the following dietary requirements:
For all other dietary requirements due to allergies or religion please contact us.
If you change your booking
If you wish to change your booking we will endeavour to comply with any requests, but this is not always possible. You must pay any additional costs incurred by us including those levied by suppliers. Should these changes be made within 28 days prior to your arrival, we reserve the right to treat the original booking as a cancellation.
If you cancel your booking
If you wish to cancel all or part of your booking after we have entered in to a contract, we must be notified in writing by the party leader by registered post or email. Verbal cancellation is not accepted. We will acknowledge your cancellation within two days of receipt. Please contact us immediately if you have not received our acknowledgement within this time. Cancellation charges will be applied at the date of receipt of the cancellation by us. At all times the 30% deposit is retained by us. If one or more members of the party wish to cancel, the remainder of the party will have to cover the remaining cost of the booking. This may mean that the accommodation will be shared by less people in which event the full amount due shall still remain payable to Snow Retreat.
Cancellation charges
| Period before scheduled arrival within which written notice of cancellation is received | Cancellation charge expressed as a % of total booking price |
| 56
days of more
|
Loss of deposit plus any charges occurred from extras purchased on your behalf by us. |
| 28-55 days | 60% |
| 22-27 days | 80% |
| 0- 21 days | 100% |
If we change or cancel your booking
The information we provide about your booking via our website is correct at the time of publishing. Occasionally errors will be corrected or changes will be made in this information both before and after bookings have been confirmed. Whilst we make every effort to ensure this does not happen, sometimes it is unavoidable and we will ensure the party leader is informed as soon as possible.
We may in certain circumstances (with the exception of unavoidable or extraordinary circumstances - see below) be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of these change or cancellation.
Except where otherwise expressly stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable or extraordinary circumstances.
In these terms and conditions unavoidable or extraordinary circumstances means any situation which is beyond our reasonable control, the consequences of which could not have been avoided even if we had taken all reasonable measures and include, without limitation, (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural, chemical or nuclear disasters, volcanic activity, adverse weather conditions, fire, flood, avalanche, pandemic, epidemic, closures, restrictions or travel advice imposed or issued by any regulatory authority or third party.
Client behaviour and Conduct
We would ask that you have consideration for the enjoyment of other guests and conduct yourself so that the health and safety of other guests is not threatened. We reserve the right, at our discretion, to terminate without notice and liability the holiday of any person whose behaviour is such that it is causes offence or is threatening to our staff or other guests, is likely to disrupt the enjoyment of others on holiday or cause damage to property or any third party. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination
Any loss or damage caused by you or any members of your party to property run by us, it’s agents, suppliers or staff, must be paid for in full by you. You are responsible at all times for the safety and security of your personal effects, documents and all ski equipment including rental equipment.
Illness and Infectious disease
Please take care with hygiene during your stay, disposing of tissues correctly and washing your hands with soap. If you become ill in any way while on holiday or within 7 days of returning home, please inform us immediately.
Guests suffering from severe infectious diseases are not permitted to stay in the chalet.
If you have recently had any infectious disease including Coronavirus (SARS, MERS or any variant of Covid-19), Rubella, Measles, Chicken pox or Mumps then please consult a doctor to find out when it is safe to travel.
If you have a complaint
In the unlikely event of a problem occurring, it must be reported immediately to a Director of Snow Retreat, who can be contacted through the chalet team, by telephone on 00 33 642 832 598 or by email at info@snowretreat.co.uk.
Please give us the opportunity to resolve any problems during your stay by reporting them immediately. We will make every effort to amend the problem so as not to affect the quality of your accommodation.
Lost property
We cannot accept any liability for your personal possessions whilst you are in our accommodation and you must make sure you take everything with you on your departure. If an item is found in the chalet it will be kept for 14 days. If you think you have left an item in the chalet email info@snowretreat.co.uk, we will check for this item and if it is found make arrangements for it to be returned to you. All lost property returns will incur postage and packaging costs.
Internet
Wifi internet access is provided in chalets where specified. It is available on a "free to use" basis, by use of an access code. Internet is provided for leisure use only. In mountain resorts internet speeds are not the same as you can expect in urban areas, we cannot guarantee a continuous and uninterrupted connection as this is outside our control. Snow Retreat shall not be liable for any losses due to interruption of internet service or downloading of hostile software. Illegal file downloading or accessing illegal content will be reported to the authorities.
Covid-19
The following additional cancellation policy applies to bookings for the 2022-23 winter season, for stays from the 01/12/2022 to 30/04/2023 and is supplementary to but does not replace the Snow Retreat Terms and Conditions.
Should one or more of the covid-19 related situations below be in place on the date of your arrival, the party leader will be given the option to cancel the complete booking with a refund of the balance paid less 3% of the total booking price to cover the pre-stay services supplied.
(1) If the national advisory body of the party leaders country of origin (as stated on the signed Terms and Conditions) advises against non-essential travel to France (for example the Foreign and Commonwealth office in the UK).
(2) If France has closed its borders to the party leader's country of origin or is otherwise denying entry to visitors.
(3) If due to the laws and regulations of the French government you are required to quarantine for more than 24 hours upon arrival in France.
(4) If the chalet you have booked is stipulated to close due the laws and regulations of the French government.
Our Covid-19 policy will only apply pre-arrival. You are not entitled to the benefits of the covid-19 policy where there is curtailment of your stay after arrival.
This refund policy does not cover, disinclination to travel, personal illness (including testing positive for Coronavirus prior to travel) or mandatory or voluntary isolation or quarantine when government advice permits travel and stay.
Unused pre paid lift passes will be fully refunded.
If there are any changes to our services caused by any new regulations we will inform the party leader, as soon as practically possible, on the email address registered to the party leader.
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