Terms and Conditions
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Snow Retreat Limited and its in resort services provider Non-stop Maintenance.
All bookings taken by us are subject to these Terms and Conditions and together with the general information contain on the web site make up the basis of your contract with us. Please read them carefully.
Start of Contract
The contract between us and you will start when the deposit has been received by us. Payment of the deposit implies acceptance of the booking conditions.
It is a condition of your booking with us that all clients, including infants and children are adequately insured on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. No liability will be accepted for any client travelling without adequate travel insurance.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
Booking and Payment
At time of booking, a deposit of 30% of the total cost of your holiday booking is required, with the full payment due 8 weeks before the holiday commences. Failure to make payment and dishonoured cheques will be treated as a cancellation if within 8 weeks of the start of your holiday. Any costs incurred by us will be covered by the client. If a holiday is booked less than 8 weeks prior to departure, full payment must be paid at the time of booking.
The person making the booking, the party leader, is responsible, on behalf of all persons named on the booking, for all matters relating to the booking including payments, changes, amendments and cancellations. The party leader is responsible for distributing all information about the holiday to all persons on the booking. The party leader must be at least 18 years old.
The accommodation provided by us for your party is only for the use of you and your party, subletting or sharing is prohibited.
All prices are accurate at the date published; we reserve the right to change any of those prices from time to time. Prices can go up or down.
Where a group discount is offered, the party leader must make the party’s reservation on one booking. The group must also be prepared to share rooms where necessary to maximise the capacity of the chalet. All chalet prices are based on 2 people sharing a room, for groups with odd numbers a single person supplement may apply.
Lift passes should be ordered prior to your holiday through the MySnowRetreat booking system or a £20 supplement will be due (with the exception of non-skiers). The price of lift passes will be in Euros and at the advertised face value set by the Society des Trois Vallees .
If you have any special requests you must inform us in writing at time of booking including dietary requirements and medical problems.
Dietary requirements must be confirmed at time of final payment, 8 weeks prior to the holiday commencing. Special dietary requirements can be catered for, however if they cause a significant cost to us this will be passed on to you.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.
If you change your booking
If you wish to change your booking we will endeavour to comply with any requests, but this is not always possible. You must pay any additional costs incurred by us including those levied by suppliers. Should these changes be made within 28 days of departure, we reserve the right to treat the original booking as a cancellation.
If you cancel your booking
If you wish to cancel all or part of your booking after we have entered in to a contract, we must be notified in writing by the party leader by registered post, fax or email. Verbal cancellation is not accepted. We will acknowledge your cancellation within 2 days of receipt. Please contact us immediately if you have not received our acknowledgement within this time. Cancellation charges will be applied at the date of receipt of the cancellation by us. At all times the deposit is retained by us. If one member of the party wishes to cancel, the remainder of the party may have to pay extra to retain the booking.
|Period before departure within which written notice of cancellation is received||% of total booking price|
days of more
|Loss of deposit plus any charges occurred from extras purchased on your behave by us.|
|0- 21 days||100%|
If we change or cancel your booking
Occasionally, we have to make changes to and correct errors in brochure and/or website and/or other details both before and after bookings have been confirmed. Whilst we make every effort to ensure this does not happen, sometimes it is unavoidable and we will ensure the party leader is informed as soon as possible. In most cases these changes are minor and no compensation is payable. If the change is significant, for example change in standard of accommodation or change in resort, we will, where compensation is due, pay reasonable compensation depending on the circumstances.
We shall not cancel your holiday after the date when the final payment is due, unless it is necessary to do so for reasons out of our control, these include war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions and all similar circumstances out of our control.
Client behaviour and Conduct
We would ask that you have consideration for the enjoyment of other guests and conduct yourself so that the health and safety of other guests is not threatened. We reserve the right, at our discretion, to terminate without notice and liability the holiday of any person whose behaviour is such that it is causes offence or is threatening to our staff or other guests, is likely to disrupt the enjoyment of others on holiday or cause damage to property or any third party. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination
Any loss or damage caused by you or any members of your party to property run by us, it’s agents, suppliers or staff, must be paid for in full by you. You are responsible at all times for the safety of your personal baggage, documents and all ski equipment including rental equipment.
Illness and Infectious disease
Please be careful with hygiene while on holiday, disposing of tissues correctly and washing your hands with soap. If you become ill in any way while on holiday or within 7 days of returning home, please inform us immediately.
Guests suffering from severe infectious diseases are not permitted to stay in the chalet. If you have recently had Swine flu, Rubella, Measles, Chicken pox or Mumps then please consult a doctor to find out when it is safe to travel.
If you have a complaint
In the unlikely event of a problem occurring, a complaint must be made immediately to a Director of Snow Retreat, who can be contacted through chalet staff, by telephone on 00 33 642 832 598 or by email at email@example.com. We will make every effort to amend the problem. If you do not give us the opportunity to resolve any problems locally by reporting them immediately, then we may not be able to deal positively with any complaint on your return.
We cannot accept any liability for your personal possessions whilst you are in our accommodation and you must make sure you take everything with you on your departure. If an item is found in the chalet it will be kept for 14 days. If you think you have left an item in the chalet email firstname.lastname@example.org, we will check for this item and if it is found make arrangements for it to be returned to you. All lost property returns will occur postage and packaging costs.
Wifi internet access is provided in chalets, where specified. It is available on a "free to use" basis, by use of an access code. Internet is provided for leisure use only. Snow Retreat/Non-stop Maintenance shall not be liable for any losses due to interruption of internet service or downloading of hostile software. Illegal file downloading or accessing illegal content will be reported to the authorities.